Privacy policy

Introduction

At Charik (charik.fr), we value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and share information through our website and services, in compliance with applicable laws and regulations, including the General Data Protection Regulation (GDPR).

1. What is the Purpose of this Privacy Policy?

This privacy policy explains how we handle your personal data when you use our platform and services. It provides transparency about the information we collect, how we process it, and the rights you have in relation to your data.

2. Who is the Data Controller?

The data controller responsible for the processing of your personal data is Charik. You can contact us at the following address for any questions regarding your data:

• Email: dpo@charik.app
• Address: 10 rue de Penthièvre 75008 PARIS (France)

3. Data We Collect

We collect the following types of personal data:

• Identification Data: Name, email address, company name, job title, and any other information necessary to create and manage your Charik account.
• HubSpot Portal Identification: Information required to identify and link your account with your HubSpot portal, such as your HubSpot portal ID. Note: No data from within your HubSpot portal will be stored on our servers.
• Usage Data: IP address, browser type, device information, usage patterns, and interactions on our platform.
• Financial Data: Payment information for subscription services (processed securely through third-party payment providers).
• Communication Data: Information from your correspondence with us via email, chat, or other means.

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide, operate, and maintain our Charik software services.
• To improve our platform and tailor user experiences.
• To communicate with you regarding updates, offers, and news relevant to your use of Charik.
• To process payments and manage subscriptions.
• To comply with legal obligations.

5. Legal Basis for Processing Data

We process your personal data based on:

• Consent: When you subscribe to our newsletter or register an account.
• Contractual necessity: For providing the services outlined in our terms and conditions.
• Legitimate interest: For improving our services and ensuring the security of the platform.

6. Sharing and Disclosure of Data

We only share your data with trusted third-party providers, including:

• Cloud hosting services for storing data securely.
  Payment processors for handling subscriptions.
• Customer service tools for managing user inquiries.
• We ensure that all third-party service providers comply with GDPR and maintain high security standards.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal obligations, resolve disputes, and enforce our agreements.

• Account data: Retained until the account is deleted.
• Transaction data: Retained for financial reporting and auditing purposes, typically for 6 years.

8. Your Rights

Under GDPR, you have the following rights:

• Access: You can request to see the personal data we hold about you.
• Rectification: You may request corrections to inaccurate or incomplete data.
• Erasure: You can request deletion of your personal data, subject to legal obligations.
• Data portability: You have the right to request your data in a structured, machine-readable format.
• Objection and restriction: You can object to or request limitations on the processing of your data.

To exercise any of these rights, please contact us at: dpo@charik.app

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. This includes encryption, secure access protocols, and regular security audits.

10. International Data Transfers

If we transfer your data outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, in compliance with GDPR.

11. Cookies

Our website uses cookies to enhance user experience and track usage patterns. You can choose to accept or reject cookies via your browser settings.

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how users interact with the platform.
• Marketing cookies: Used to provide relevant advertising content.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites, and we encourage users to read their respective privacy policies.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and, if significant, we will notify you via email or through a notice on our website.

14. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

• Email: dpo@charik.app
• Address: 10 rue de Penthièvre 75008 PARIS (France)